// SKILLED TRADES CASE STUDY
Recovered $34k/mo in after-hours service calls
Midwest HVAC group (4 locations)
A regional HVAC operator was losing roughly a third of inbound calls to voicemail outside business hours. We deployed an AI receptionist that answers, qualifies, and books — straight into ServiceTitan.
// THE PROBLEM
Three call-center agents during business hours; voicemail after 6pm and on weekends. Owners didn't know how many calls they were missing until we pulled the carrier logs. Answer: ~110/week.
// THE SYSTEM WE BUILT
- — Retell voice agent on a forwarded number — picks up by ring two, every hour of the day
- — Vertical-specific intake script (problem triage, urgency, address verification)
- — Live ServiceTitan integration — books job, assigns to the right crew, attaches notes
- — Slack escalation when caller asks for human + after-call email to the assigned tech
// THE RESULTS
+312 / mo
After-hours calls captured
61
Bookings closed from those calls
~$34,000
Recovered monthly revenue
27 days
Payback period
Figures are pulled from this client's live deployment dashboard over the period described. The client is anonymized at their request — we'll make a reference introduction for serious prospects under NDA. Results reflect this engagement and aren't a guarantee of the same outcome for your business.
"We thought we needed another dispatcher. Turns out we needed this. It books while we sleep."