Stop losing after-hours jobs to voicemail.
In the trades, the phone is the business. Every missed call is a job that went to the competitor who picked up, and the calls you miss most are the ones worth the most — the no-heat emergency at 9pm, the burst pipe on a Saturday, the overflow during a heat wave when every tech is already on a roof.
We deploy an AI operations layer built for how trade businesses actually run: a voice agent that answers every call and books straight into ServiceTitan, dispatch alerts that put the right crew on the right job, and lead routing that responds before the customer dials the next number. It is tuned to your service lines, your pricing, and your seasonal swings.
Figures are from specific client deployments and pilots, not guaranteed results. Your numbers depend on your call volume, pricing, and current stack.
The calls you are actually missing
In the trades, the phone is the storefront — and it rings hardest at the worst times: during a heat wave, after a pipe bursts at 9pm, on the Saturday your office is closed. Voicemail quietly absorbs those calls, so owners rarely know the real number until we pull the carrier's call detail records in the discovery audit. Across the trade shops we've baselined, the unanswered share ranges widely, but it's reliably worst on nights, weekends, and the windows when the front desk is already on another line or a tech is mid-job.
Each of those calls is a customer with intent right now, and most of them will not leave a voicemail. They call the next listing. For a business where the average ticket is several hundred dollars, recovering even a handful of those calls a day pays for the entire system inside a month, which is why voice is the first thing we deploy.
- Answers inbound, overflow, and after-hours calls in seconds
- Emergency vs. routine triage scripts per service line
- Address and equipment verification before booking
- Captures the lead even when the whole crew is in the field
Booked into ServiceTitan, dispatched to the right tech
Answering the phone is only half the job; the value is in the action. Our voice agent books the appointment directly into ServiceTitan or your FSM tool, respecting technician skills, service area, and job duration so you never get a double-booking or a crew sent across town for nothing.
From there, scheduling and dispatch automation takes over: the on-call tech gets a text with the address and the problem, the dispatcher copilot suggests the best crew assignment, and the customer gets a confirmation and a tech-on-the-way ETA. The whiteboard bottleneck disappears.
- Live booking into ServiceTitan, HubSpot, and calendars
- Skills-, area-, and load-aware crew assignment
- Slack and SMS escalation to the on-call dispatcher
- Automatic confirmations and tech-on-the-way ETAs
Speed-to-lead that wins the job
Marketing spend is wasted if leads sit unanswered. We route inbound from forms, ads, and calls to the right rep in under a minute, score them by service type and urgency, and trigger an immediate SMS or callback so the customer is talking to you while the intent is still hot.
Behind that, CRM automation keeps your pipeline honest — call summaries logged automatically, stages moving on real activity, and follow-up sequences for quotes that have not closed. Reps stop living in five tabs and your reporting finally reflects reality.
- Inbound lead routing in under 60 seconds
- Scoring by service line, urgency, and territory
- Quote follow-up and stalled-deal re-engagement
- Every call and text logged to the CRM automatically
Tuned for seasons, proven in the field
Trade demand is not flat. The system that handles a slow February has to absorb a July heat wave or the first cold snap without dropping calls, so we design overflow and failover up front and re-tune the scripts as your promotions and seasons change.
The outcomes are concrete. One multi-truck HVAC operator recovered roughly $34k per month in jobs that previously hit voicemail, with over 300 additional after-hours calls captured monthly and payback inside the first month. We tune weekly off your real call data, so the agent at month six is meaningfully sharper than the one at launch.
Questions, answered.
Yes. The voice agent writes appointments directly into ServiceTitan, respecting technician skills, service area, and job duration so there are no double-bookings. If you run a different FSM tool or calendar, we integrate with that instead — anything with an API or webhook.
Ready to deploy skilled trades & hvac?
Most clients start with a Pilot — 2–3 systems live in four weeks. Book a 20-minute fit call and we'll tell you honestly whether this is the right first move for your stack.