Faster quotes. Cleaner handoffs.
Freight moves at the speed of the phone and the inbox. Brokers and regional carriers live in a flood of quote requests, check calls, and documents — and the fastest, cleanest operator wins the load. Slow quotes and dropped follow-ups are lost margin, and the paperwork behind every shipment quietly eats your team's day.
We build an operations layer that structures the chaos: voice and form intake that captures load inquiries around the clock, document AI that pulls data off BOLs and rate confirmations instead of someone re-typing them, and dispatcher copilots that surface lane and customer history on demand. The result is faster quotes, cleaner handoffs, and fewer balls dropped between shifts.
Capture every load inquiry, day or night
Quote requests arrive at all hours and from every channel — phone, email, web form, and lead vendors. When they pile up unanswered, the shipper or carrier moves on to the next broker. Our voice agent and intake flows capture the inquiry, structure the key details, and route it to the right rep immediately.
Instead of a voicemail or a half-read email, the rep gets a clean record with origin, destination, equipment type, and dates, ready to quote. After-hours inquiries no longer wait until morning to get a response, which is exactly when you lose them today.
- After-hours and overflow load inquiry capture
- Structured intake: lane, equipment, dates, weight
- Routing to the right rep by lane or customer
- Instant Slack or SMS alert with full context
Pull the data off the paperwork
Every shipment drags a trail of documents — bills of lading, rate confirmations, carrier packets, invoices — and someone reads each one and re-keys the important fields into your TMS or accounting system. It is slow, error-prone, and a waste of skilled people's time.
Document AI pipelines automate that. We build dedicated extraction logic per document type, validate the fields against your rules, and route the structured data into your systems via webhook, with a human review queue for anything the model is unsure about. A COI and a rate con need different handling, so they get it.
- Extraction for BOLs, rate cons, and carrier packets
- Confidence scoring with a human-review queue
- Validation before data hits your TMS or accounting
- Audit trail on every document for compliance
A dispatcher copilot over your own history
Your best dispatchers carry a mental map of lanes, rates, and which carriers are reliable on which routes. When they are slammed or out, the rest of the team guesses or pages someone senior. An internal AI copilot turns that institutional knowledge into something anyone can query in plain language.
Built with retrieval-augmented generation over your approved lane data, customer history, and SOPs, the copilot answers from your real records with citations — not made-up numbers. Dispatch asks how you have priced a lane before or which carrier last ran it, and gets a grounded answer in seconds.
- Plain-language answers over lane and customer history
- Cited responses grounded in your records
- Available in Slack or an internal app
- Re-indexes as your data and SOPs change
Keep the CRM and follow-ups clean
Freight relationships are won on consistency. CRM automation keeps your pipeline current without reps living in admin — quotes logged, stages moving on real activity, and follow-up sequences that chase the quotes you sent but have not heard back on.
Workflow automation stitches it all together so a captured inquiry becomes a CRM record, an assigned rep, a quote follow-up, and a clean handoff to operations — every time, with error handling and alerts so nothing fails silently between systems.
- Automatic CRM hygiene and stage movement
- Quote follow-up and re-engagement sequences
- Connected workflows from intake to handoff
- Alerts on failures so nothing slips between shifts
Questions, answered.
Yes. We build dedicated document AI pipelines per document type — bills of lading, rate cons, carrier packets, invoices — that extract the key fields, validate them against your rules, and route the structured data into your TMS or accounting system. Low-confidence documents go to a human review queue.
Ready to deploy logistics & freight?
Most clients start with a Pilot — 2–3 systems live in four weeks. Book a 20-minute fit call and we'll tell you honestly whether this is the right first move for your stack.