If it has an API, we connect it.
Every system in an AI ops layer is only as good as its connection to your real data. Backend integrations are the unglamorous foundation that makes the visible systems — voice, workflows, dashboards — actually work against your stack.
We connect what you already run, however old or custom, with reliable, secure, well-documented integrations. No rip-and-replace, no shared keys, no brittle scripts that break the next time a vendor updates an API.
We connect to what you already use
Service businesses run on a mix of modern SaaS and systems that have been in place for years. We integrate across all of it — ServiceTitan, HubSpot, Salesforce, QuickBooks, Twilio, proprietary dispatch databases, and legacy tools with nothing but a clunky API.
Our philosophy is to meet your stack where it is. Replacing tools is expensive and risky; connecting them is how you get AI value without disrupting how your team works today.
- CRM, FSM, billing, and telephony connectors
- Custom middleware for legacy and proprietary systems
- Bi-directional sync where you need it
- No tool replacement required
Reliability and security by default
Integrations fail in boring, painful ways: a webhook fires twice, a token expires, an API throttles. We build for those realities with idempotent operations, retry policies, and credential management so integrations stay up and don't duplicate or lose data.
Every client gets a dedicated secret store. API keys and webhook secrets are never logged, never reused across clients, and revoked on offboarding.
- Idempotent webhooks and retry policies
- Per-client secret stores, never shared
- Rate-limit and throttle handling
- Credential rotation on handover
Tested before it touches production
We build and test integrations in a sandbox against real scenarios before anything goes live, so the cutover is uneventful. Where a vendor offers a sandbox environment, we use it; where they don't, we build safe test harnesses.
You get a clean go-live and the confidence that the integration behaves the way it should under real load.
Documented so you're never locked in
We hand over runbooks and architecture docs your IT team can actually use. You understand what's connected, how data flows, and what to do if something needs attention.
The goal is leverage, not dependency: the integration layer is yours, and you could maintain or extend it without us if you chose to.
Questions, answered.
No. Our entire approach is to connect what you already use. Replacing core tools is expensive and disruptive; we integrate with your CRM, FSM, billing, and telephony so you get AI value without changing your team's daily workflow.
Ready to deploy backend integrations?
Most clients start with a Pilot — 2–3 systems live in four weeks. Book a 20-minute fit call and we'll tell you honestly whether this is the right first move for your stack.